Supporting Your Audience on brandlive

A lot of technologies are built with hundreds of bells and whistles that 90% of users never know exist, let alone need. For brandlive, we purposely left out all those unnecessary features making it simple for you to implement and even easier for your viewers to operate.

Given it's ease of use, it is extremely rare for a viewer to experience a technological issue with brandlive. Regardless, we still want you to be prepared for those rare circumstances.

Below you'll find a short list of troubleshooting topics to refer to when an audience member encounters a problem. Follow these steps when you are hosting a brandlive session to ensure you and your customers get the most out of broadcast:

1. If customers are having problems seeing the live video, ask them to refresh their browser OR click the "arrow circle" in the lower left corner of the video player.
   
2. If the video keeps 'buffering" (meaning they get a little spinning wheel), remind your viewers that video plays best when only a few web pages and computer applications are open.
   
3. No audio? First try the volume button and make sure you have speakers. If they do not work, suggest headphones for the next live session.
4. If your customer reports not seeing a video screen at all, only a puzzle piece in it's place, they will need to install adobe flash (http://www.adobe.com/software/flash/about/).

That should be it! We've worked out the kinks saving you the troubleshooting headaches. Brandlive is easy to use and should not require much support. If you do encounter a problem not listed above, please contact us.