Page meltdown? Follow these 4 steps!

The dreaded email subject: “Page Not Working.”  This is a perfect time to call up your web developer, but to get the most help as fast as possible, be prepared to give them as much information about the problem as you can!

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Here is what you should give to your developer:

Step 1 – The exact error message.  Try not to leave anything out!

Step 2 – The day and time the error message occurred

Step 3 – Information on what the user was doing right before the issue and when

Step 4 – Any system information from the user (browser, operating system, etc.)

With these 4 steps, your developer will be able to help identify and solve the issue much more quickly!

For the last step, it can be hard to know exactly what information is necessary and where to find it.  Recently, I discovered an online tool that can help a lot in this regard called supportdetails.com.  It gives all the system information a developer would need to know quickly and in one place!  The best way to give this information to your developer is to create an email detailing steps 1-3, then download the supportdetails.com information by clicking on “Export PDF,” and include it as an attachment in your email.

Hope this helps!