Content is the Hard Part

Post by Guest Blogger Dawn Foster

Everyone seems to be jumping into blogging, Twitter, Facebook, online communities and other social media efforts. On the surface, this may seem like a technology issue, the real issue is around content. Most companies can start a blog or other social media engagements with few technology issues, but when it comes to creating compelling content that works within these new social communities, this is where companies and individuals tend to struggle.
Many corporate blogs, Twitter accounts, and other social media efforts are neglected, dull, and unimaginative while filled with press release content, marketing fluff, and outdated content. However, it doesn’t have to be this way. Your content can be interesting and useful with a little focus and time devoted to it. Here are a few tips to help turn your boring corporate social media efforts into something successful.

Content Roadmap

Most companies should create and maintain some type of content roadmap. The content roadmap will usually map out the next 4 weeks of blog posts with an author identified for each post. This helps to ensure that the blog topics are strategically aligned with corporate goals, varied across topics and types of content, and frequent enough to keep the blog active. The person responsible for the blog can work with authors to help identify topics and then make sure that the author has access to everything needed to complete the post (data, technical assistance, etc.) I tend to focus on blog posts in the content roadmap, but you can also include other social media content in the roadmap to make sure that your Twitter account, Facebook page, online community, and more stay up to date and are not forgotten.

Spontaneous Posts

Now that you have a content roadmap, you should also diverge from it frequently to allow for serendipitous blogging and other posts on hot topics or new ideas that people are passionate enough about to want to talk about them immediately. Monitor popular blogs, news sources, and events in your industry and respond to what others are saying. Join the conversation without waiting for the topic to come up on the content roadmap.

Use the Language of the Medium

Social media is not the place to post marketing messages or use other corporate sounding language. Blogs, Twitter and other online communities are more conversational in nature with a focus on person to person interaction and two-way interactions where the company is part of the community. I have a set of social media and social networking best practices with more details on how to participate without embarrassing yourself or your company.

Thought Leadership

The best blogs and other posts have content that focuses on thought leadership. Talk about the things in your industry where your employees have expertise that can be shared with the world. Don’t just talk about your products; focus on your entire industry. Get people to discuss a variety of topics and new ideas. Don’t get stuck in a rut where all of your posts have essentially the same or similar content. You are not a thought leader if all of your posts are simply variations on a single idea. Chime in with your thoughts on a variety of topics across your industry.

Conversations

Always monitor and respond to comments. People get frustrated when they ask questions or provide feedback without any response or acknowledgment. Even worse are those companies that moderate every comment and delete anything that they do not agree with. Let people comment and disagree with your ideas. Some of the most interesting conversations happen in the comments of a blog post. You should also monitor what people are saying about you on other blogs, forums, Twitter, etc. and respond where appropriate.

Blogs are Fun

Have fun with your blog and other social media, and don’t be so serious all of the time. You can include interesting things that are happening within your company that aren’t necessarily work related (photos from a company ski trip). Admit it; you would rather read a post with great content and some humor mixed in, instead of something with great content that drones on and on like an old, boring college lecture. Make the content interesting and fun enough that people will look forward to reading your posts.

You can read more of Dawn Foster's blog posts or learn more about her consulting services by visiting Fast Wonder. http://fastwonderblog.com

Google Chrome v Internet Explorer: Pt. 5

This post will be the last in my five-part series on why Google Chrome beats Internet Explorer as an internet browser. If you've missed one or all of my previous posts in this series, feel free to catch up now:

1: Tabs
2: Amazing Address Bar
3: Screen Size
4: Reliability

The last feature of Google Chrome which I'll tout today is its speed. This may come as a shock to those of you who've never used anything but IE to browse the internet, check your email, etc, but chances are your browsing speed could be significantly improved just by switching internet browsers.

From the beginning, installation alone of IE7 can take upwards of 10 minutes depending on your connection and hardware. For me, Google Chrome has consistently installed itself in less than 3 minutes (and without requiring me to restart my computer!).

Loading new windows in Google Chrome is extremely snappy with its IE counterpart feeling sluggish and impeding. I'm guessing this has more to do with the difference of weight in each browser's chrome, but it could well be something a lot more technical. The same thing goes for loading new tabs--though to a lesser extent.

In addition to these big ones, there are many more subtle ways in which Google Chrome can speed up your online activities. Perhaps the most hyped has been its new JavaScript rendering engine, V8. According to Google, V8 enables its browser to interpret JavaScript code (an increasingly popular internet programming language) at extremely fast rates compared to the preexisting technologies currently employed by other leading internet browsers.

What does this mean for you? It means faster responsiveness when loading and interacting with JavaScript-based web applications like Gmail and Youtube.

See how Google Chrome can accelerate your online pace by trying it out for yourself. Enjoy.

Using a FREE Web App to Resize Your Images

Some of you may recall my last post on image resizing using Microsoft Paint. I thought it was an appropriate post both because a) you wouldn't imagine the number of requests we get from clients regarding instruction on how to resize their website images and b) Microsoft Paint comes preinstalled on all Windows-based machines. While the tutorial does accomplish the task of walking a user through the steps of resizing their images, it fails to accomodate Apple users and involves some approximating. Here's where Pixlr comes in.

Pixlr is an entirely web-based photo-editing application made freely available on the Pixlr website. With it, you can import photos from your hard drive, edit them in real time, and then save the new .jpg as if you had Adobe Photoshop or the likes installed on your local system.

Check out the video below, then bookmark the new tutorial on resizing images using Pixlr. If you're responsible for managing your company's online content, knowing how to accomplish this basic task will help you immensely!

Read the full tutorial on resizing images with Pixlr here.

Portland Gets a Bad Rap!

Cascade Web Development is a Portland, Oregon custom internet development company, and we are PROUD to say it! This week I was traveling to the East Coast to visit a few of our clients in Boston and New Hampshire. I walk into the office of Tyler Kipp, the head of Nordica online and he says "Hey Fritz, you have to see this. Guess what the #1 most depressing city in the U.S. is?" You guessed it, Portland, Oregon. He proceeds to give me hell because I always tell him how good life is on the West Coast and how miserable New Hampshire can be sometimes.

Well, I am writing this article to set the record straight, and show you how stupid the people are that write these things.

If you saw these two images (which they use in the article) what are the first things that come to mind?

The first one, might be something like this:
"Wow, you mean in Portland they actually designed the buildings to complement the exterior environment? Mt Hood looks like another tower in a modest skyline."

OR

"Wait, so I can leave my office and be 6,000 feet up on that mountain in 1 hour?"

The second one might be something like this:
"What is so depressing about a free jazz festival on a sunny day?"

Read the rest of this off-base article.

SkyDrive - 25 GB Free Online Storage

Microsoft recently unveiled the latest and greatest version of their online backup service, SkyDrive. The service allows users with Microsoft Live IDs access to 25 GB of free online storage. The idea seems to be two-fold: first, you could use your 25 GB for backing-up your files and documents to ensure that even if your house burns down, your data is safe. Or, you could use the service as a channel to securely share photos and other multimedia with friends.

Whether or not SkyDrive is going to succeed in the long run, 25 GB is a LOT of free space which will hopefully serve as a trendsetter in the expansion of free online storage services.

For more information or to sign up for 25 GB of free online storage, check out the Microsoft SkyDrive website.

Partnering with Frank to Build IFBikes.com

In the dynamic world of web development--or in the agency world for that matter--you always have to ask the questions, "Who is the client?" and "What do they want and need from this relationship?" On our recent launch for Independent Fabrication, the end customer was not really a CWD client. The client relationship belonged to Frank Creative, one of our creative partners. Frank Creative is a top-tier creative agency located in Portland, OR. The company has a long and successful history of creating brands that rock. You can read more about the company on the Frank Creative website.

In a lot of ways, working with a Partner in this business is like working with a Client.

• We need to educate both parties on our process, focusing on the relationship between solution requirements, timelines, and budget.
  
  
• We need to educate both parties on the strength's and limitations of our development platform, Evergreen.
  
  
• We need to work with both parties on setting clear expectations regarding how and when to use certain technologies to deliver the right mix of form and function.
  

There are also the challenges of designing for the web environment that includes browser and cross platform compatibility issues that aren't a consideration in the print realm.



But there are also some definite ways that the relationship with a Partner differs from working with a Client.

• Timelines are more complex since two parties are being held responsible for meeting deadlines rather than just one.
  
  
• Creative collaboration presents new challenges and opportunities, demanding a need for new types of workflow.
  
  
• Project management takes on a new form as one party (the agency partner) is essentially responsible for interfacing with the client and then translating their feedback into actionable language for the other party (Cascade Web Development in this case).

As a result of these differences in the team make-up and workflow, projects like the recent launch of Independent Fabrication serve to both strengthen our creative partner relationships as well as force us to tighten and refine our processes internally. Over time, these relationships have grown into very tight bonds that create predictable and reliable outcomes that end up benefitting the final solution and client. Combining our talents has lead to some major breakthroughs for Cascade Web Development and our partners. The IF website wasn't the first site we've partnered with a creative agency to build and it certainly won't be the last.

We hope you enjoy the new IF experience and you can look forward to more launches to come from us and our creative partners into the future.

Google Chrome v Internet Explorer: Pt. 4

Ever been surfing the web in Internet Explorer with multiple tabs or windows open when suddenly you’re face-to-face with the following error message? :

As if this interruption to your carefree browsing session weren’t enough, now every tab/window you were working in crashes before your eyes. Crafting a super long email? Better hope your email client backed it up for you. In the middle of an online purchase? Too bad, start over. The list goes on. Having a website malfunction is one thing, but why should that one website negatively impact your entire browser? It shouldn’t, and that’s why Google has employed the “sandbox” approach in Chrome.

In Internet Explorer, whether you’ve got 1 website open, or 11, they are all ultimately tied to the same central process. That means that if something goes wrong on one webpage, it can automatically affect all your other webpages. With sandboxes, Chrome gives each webpage its own process. That way, when something goes wrong, all you’ll have to deal with is the following error message.



Close that one tab and continue surfing. Because only that one process was affected, you won’t have to worry about losing any of your other sessions. Aren’t sandboxes great?

P.S. Try as I might, I was unable to make Google Chrome crash. I snapped the above photo based on the recommendations found on this page.

Download Google Chrome

See Related Posts > Pt. 1: Tabs, Pt. 2: Amazing Address Bar, Pt. 3: Screen Size