Trying to find a business (or just any) use for Twitter? [pt. 1]

Post by Guest Blogger Jason Lander of ShiftWise

I’m guessing you never thought you would use the word “tweet” when referring to any aspect of your business. But for many of us this word has become part of our everyday vocabulary.

For those of you that haven’t heard of Twitter (no it is not the cool new electronic toy your child wants for Christmas), it is a service that lets people communicate and stay connected through the exchange of quick, frequent messages that are limited to 140 characters. You can post these messages directly on twitter or with a text message or mobile app through your cell phone.

Seems strange yes? I thought so at first too. It took me about 30 days to figure out Twitter but once I did it became an indispensable part of my life. It’s all about connecting to a community or group of friends and participating in order to ask questions, share information or advice, post news articles, self-promote, communicate your whereabouts or activities, or make new acquaintances.

Here is a good beginners guide to Twitter if you want to understand more.

I’ve been using Twitter for several months now but have been recently intrigued by the potential business opportunities for the healthcare staffing industry that exist with Twitter. Business opportunities with 140 character posts? Yes. Read on.

I created a Staffing Robot Twitter Page only a few short months ago and already I'm following 235 members and have 128 followers. Many of these people are participants in the healthcare staffing industry – hospitals, staffing suppliers, healthcare professionals, etc. By connecting with these people I’ve been able to get helpful industry information such as: learning about innovative hospitals, finding suppliers posting job openings for healthcare professionals and finding nurses frustrated with trying to find a job.

Sounding more interesting? I hope so.

So your next question might be how did I find all of these members on Twitter? The answer is I’m magic and not going to tell you. At least not until part 2 of this post so stay tuned. For now though, I will show you (in the video below) how to set up a Twitter account for your hospital, medical staffing agency or for yourself.

Jason Lander is VP of Business Development for ShiftWise. For more of Jason's posts, you can visit his blog, the Staffing Robot.

2. Understand the media & 3. Ideas on how to use it

1. CWD website: With the augmentation of the following tools, the website is a home for information on CWD. The primary updated sections are News, Portfolio and Evergreen resources (which I separated below)
   
2. CWD blog: This is a place to express our understanding of the industry, talk about what we learn from projects and share relevant technology with our customers. Common tags may be: Our Work, Evergreen, Industry news, Web Applications, Portland, Thought leadership, Developer Resources, and Random
   
3. CWD newsletter: We would like to grow 'opt in' subscriptions for the newsletter. This is a tool to deliver all content from CWD. The newsletter goes out once a quarter. 
   
4. CWD Evergreen support portal: This section of the CWD website is used by existing clients. We often add new tutorials, videos and links.
   
5. CWD clients: Most clients allow us to create a link from their website to ours. 
6. Twitter: The latest in social media buzz. It is a simple application which could be recreated if needed. The app  is very flexible with RSS. All tweets are public. Used almost more for business than personal. 
   
7. Facebook: Also highly popular as a social tool. Businesses use it for advertising more than communication. The benefit to this platform is the developer community and long list of modules. Most of the content is private. 
   
8. YouTube: I used the title YouTube, but this could be any video site really. Users can create channels and embed those videos onto a web page or facebook easily. YouTube has a built in Twitter and facebook link. 
   
9. Linkedin: Primarily a business tool used for networking. Typically profiles are person based and not company based. Some content is public. I am not sure about built in functions with other social sites, but I would presume that is coming. 
   
10. SAO (software association of oregon): A community social network, any user has the ability to post blogs, forums or add photos. 
    
11. Babson Alumni network: Same platform as SAO (ning.com)
12. OEN (oregon entrepreneurs network): Not on the ning platform but offers some similar features. Users can post blogs and discussions. Content is RSS enabled from the site. 
13. Google reader/Google calendar/ Google Profiles: G is the powerhouse. The Reader platform/iGoogle can be used to monitor a number of RSS feeds. Calendars can accept RSS feeds of ical format and then embedded onto a page. Permissions are a little tricky but not if it is 100% public. 
14. Del.ic.ous: Book marking tool that is RSS enabled delivering content. Bookmarks can be made easily with a web browser plug in and links on most news websites. 
15. Personal employee websites: Most companies, like ours, have over 505 of the staff with their own website. Flexibility is key, but things take longer to get implemented on these sites. Link creation is one of the better options if your employees are passionate about it. 

Other technologies to consider:

Feedburner for RSS tracking

1. Identify Media

Step one starts by writing down all of your media touch points. Once you get them all down on traditional page (this is an important step) digitize them:

1. CWD website
   
2. CWD blog
   
3. CWD newsletter
   
4. CWD Evergreen support portal
   
5. CWD clients
6. Twitter
   
7. Facebook
   
8. YouTube
   
9. Linkedin
   
10. SAO (software association of oregon)
    
11. Babson Alumni network
12. OEN (oregon entrepreneurs network)
13. Google reader/Google calendar/ Google Profiles
14. Del.ic.ous
15. Personal employee websites

Wow, that is a long list and we are much smaller than most of our clients!

Now on to the next step: Understand media. 

New (Social) Media Strategy

I am sure you have heard the saying, "The cobblers children have no shoes." Well the web development company has no social media strategy. We are always so busy doing it for clients. Well yesterday I went to a lecture on the New Media strategy for the Obama Campaign. It was amazing and inspiring. So I said YES WE CAN have a true strategy even while working our tails off for clients. To make this a learning process for all, I decided to blog about the process. 

Stay tuned for the following posts:

1. Identify media (see chicken scratch in the next post)
2. Understand the media/data
3. Develop ideas on how to use it
4. Link ideas to company strategy
5. Develop technology
6. Delivery content
7. Repeat step 6, over and over

Fritz's 7 minute steps to a new media strategy.