Thursday, January 14, 2010

Blaz'n Trails from Montana to Portland

Giddy up.


Blaz'n Trails, a locally produced salsa company, has just launched their new site blazntrailssalsa.com. Juli Miller, the owner of Blaz'n Trails, has been refining a killer salsa recipe since the 1980s and, after selling caseloads from her basement, decided to offer Blaz'n Trails to the masses. In marketing her salsa, Juli wanted to ensure her brand represented a blend of her western roots and Portland based business, and she turned to Cascade Web Development to incorporate both themes in the new site. (Juli recently stopped by the CWD office and she is definitely not afraid to show off her cowgirl persona.)

Blaz'n Trails is produced here in Portland with locally grown, fresh ingredients while her sweet and spicy salsa recipe comes from her Montana heritage. Blaz'n Trails salsa is available in three varieties: EASY, HOT, and, you guessed it, BLAZ'N. Her 20 year old recipe consists of a blend of roasted green and red bell peppers, jalapeno, serrano, and habanero peppers. It also includes fresh tomatoes, garlic, onion, and a little brown sugar for a unique, sweet flavor. (Low sodium too!)



Juli recommends adding it to your everday recipes like Chili, scrambled eggs, grilled chicken and fish, pulled pork, Calico beans, or mix it with avacados for an easy but firey guacamole.

To purchase Blaz'n Trails salsa, become a distributor, or just view our work with Juli check out blazntrailssalsa.com.

Wednesday, January 13, 2010

Live from Portland: CWD Train Broadcast 1/13/10

Yesterday morning, Cascade Web Development gave a online tour of our Portland office using Brand Live, our latest product. With the renovations done and tools stowed away, we were finally able to share our work space with the world.

For those of you who were able to tune in, thanks for checking out our new pad. If you were unable to join us, no worries, here are a few excerpts (sorry about the poor video quality)...

Train Tour Intro



Meet & Greet: Ben McKinley



More about Brand Live

Thursday, January 07, 2010

Yengst Associates: Market Research and Heavy Machinery done easy

Yengst Associates recently launched the company's new website built on Cascade Web Development's Evergreen platform. Yengst Associates are a major player in market research for the heavy machinery, rental equipment ops, and financial industries. The company, now in its 13th year, has offices in Connecticut and Portland offering consulting services and private research studies for clients throughout North and South America.


We collaborated on several ways to improve their site, and the final product provides Yengst Associates with full management of their site with much more client-friendly functionality. We owe a great thanks to everyone at Yengst for their input in helping shape the site and improve their business processes.

One of the most influential changes to the Yengst Associates site allows clients to access Monthly Market reports, Equipment Analysis, Company Profiles, and Industry Forecasts per manufacturer within Yengst's database. Using a new, client only access feature, clients can obtain online reports, five year production and sales histories, and forecasts displayed in clean chart and graph formats. Online reports are organized first, into four report styles then by company to highlight the exact info a client is searching for. The sales and production data can be specified by region, equipment type, and manufacturer, locating specific figures and tables pertaining to that company. These new search options allow clients to directly access what they want without having to sift through lines of unnecessary data.

CWD's Evergreen platform has also made Yengst Associates employees' lives much easier by eliminating the headache of tedious data entry. Employees in the Connecticut and Portland offices can quickly update and add data to the website without fumbling around through the messy and cumbersome data entry applications previously used. Now the entry process, although never fun, is simplified and much more user friendly for employees and clients.

We hope Pete Yengst, the man behind Yengst Associates, enjoyed working with Cascade Web Development as much as we did with him and his staff. He had a few things to say about working with Evergreen and what it has brought to his business:
"Ever since the process [with Evergreen] took place...the employees find it to be an easy system to use and clients definitely enjoy the experience as well. Its much more user intuitive for both me and the employees in the office that aren't as web savvy...its basically cut down our time, in general, from adding and doing manual input with data to a very user integrated interface."
If you're interested in Yengst Associates or just want to check out what we've put together check out YengstAssociates.com

Friday, December 18, 2009

How To Track PDF Downloads in Google Analytics

Google Analytics is an excellent tool for tracking all types of site visitor interaction. But two common questions we receive from clients interested in tracking their site's activity include:

I) Why doesn't Google Analytics track PDF* downloads on my site?
II) How can I make Google Analytics track PDF* downloads on my site?

Read on to find the answers to both of these questions.

I) Why doesn't Google Analytics track PDF downloads on my site?

Google Analytics updates it's data every time a page on your site loads its tracking code. If a page on your site does not contain the Google Analytics tracking code, that page is essentially invisible to Google Analytics. Because the PDFs that you are linking to do not contain Google Analytics tracking code installed on them, they are invisible to Google Analytics. (This is the same reason why links hosted on your site and pointing to other websites are not tracked, since the landing page of the other websites do not contain your Google Analytics tracking code.)

II) How can I make Google Analytics track PDF downloads on my site?

Fortunately for us, Google Analytics has created a work-around for tracking activity to destinations (URLs or documents) that do not contain your tracking code. Essentially, it is a means of faking or "simulating" a page load at the link click level (rather than the page load level). In this way, you can tell Google Analytics to update its data whenever your tagged link is clicked, regardless of whether or not the destination contains tracking code or even loads in full. You can accomplish this by performing the following:

Once you've created a link to your PDF, you'll need to edit the Source Code (HTML). To do this using the Evergreen CMS, you'll need to click the [<>] button located within the second row of the WYSIWYG ribbon menu. Locate the line of code that denotes your hyperlink.

eg.


You'll simply want to edit this link to match the following format:

eg.


Apart from the URL pointing to your PDF (in this example: http://www.mydomain.com/assets/documents/my-document.pdf) the only other part to this code which will change with each link you tag is the actual name you assign to the link (eg. /downloads/document-name). For example, you could name it /downloads/Calendar-2010.doc or simply Registration Dates. This part of the code is entirely up to you, just know that whatever you choose to name it will dictate how it shows up in your Google Analytics reports.

We hope this guide was helpful in not only giving you the tools to track your site's PDF downloads, but also in providing you with some of the logic behind it.

* The PDF filetype is used in this article simply because of its popularity among our clients, however this guide applies to ANY filetype that can be linked to on a website and downloaded by a visitor (eg. .doc, .xls, .zip, etc.)

Thursday, December 17, 2009

3 Technical Tips for Web Design

Designing for the web can be tricky. Unlike print media, where your only design constraint is the size of the canvas you're working on, the web requires that whatever you design align with the constraints of the technology powering that environment. That means that if you are to achieve a design that is both scalable and compliant, pay attention to the following 3 technical tips.

#1) Employ Vertical Scalability

First, ask yourself this: "Will this website be subject to edits post-launch?" If your answer is Yes, you'll want to pay particular attention to vertical scalability.

Unlike print, where your final deliverable is often fixed in dimensions and/or size, the web demands flexibility in both. When designing a template for the web, be sure to include a vertical "coupler"--a horizontal chunk spanning the width of the design that is conducive to replication down the page. This coupler is how a design made for a website 768px high can scale to a webpage needing 1000px of height. If you're still unsure whether or not your design is vertically scalable, ask yourself these questions: "What will happen to my design if the client doubles the amount of content on the page? Will that break my template as I have designed it?" If your answer is Yes, then you have not designed a scalable website and you'll likely be hearing back from the client with complaints--and rightly so.

Design your website in such a way that content can be added or removed without compromising its structure or requiring continuous support from the designer.

#2) Appreciate HTML (Use Web-Friendly Fonts)

If you do NOT use web-friendly fonts in your design, you're setting the client up for disappointment and yourself up for failure . Here's why: unless you plan on having your entire website developed as a series of giant, static, images (NOT RECOMMENDED), HTML text will need to be used to recreate the copy you designed in your original mockup. The benefits of using HTML text are too numerous to count, but a few of the big ones include:
  • Search Engine Friendliness - search engines, the middleman between your site and an online audience of millions, cannot read text that is presented as an image. Therefore, if you expect engines like Google, Yahoo! or Bing to index your Novelty T-Shirt site for relevant terms, you had better ensure that you have offered them text talking about "novelty t-shirts" in a format they can understand (HTML).

  • Scalability - If the site you've designed is going to undergo change and updating post-launch, having copy represented in HTML will ensure the easiest and most efficient means of doing so. Whenever textual elements of your design are represented as images (instead of using HTML and web-friendly fonts) you have set the requirement that if the client needs to alter this text in any way, he/she must first contact you to do so. If this is how you want the client/designer relationship to be, then you are in a fine position. Otherwise, empower your clients by making them rely as little as possible on design aptitude when managing their site.
A comprehensive list of web-friendly fonts can be found here: http://www.ampsoft.net/webdesign-l/WindowsMacFonts.html. Use these whenever possible.

#3) Specify Copy Styles

When designing a website, it is important to exercise consistency. Visitors to your site want to consume information in as easy and efficient a means as possible, and that means introducing an intuitive set of rules for presenting your content and then adhering to them.

To keep things simple and straightforward, imagine you only have 5 ways of presenting copy throughout the site. Those 5 ways include:
  1. Titles (Header 1)
  2. Section Titles (Header 2)
  3. Subsection Titles (Header 3)
  4. Standard body copy (Paragraph)
  5. Hyperlinks
An example of a site which has done an excellent job of creating a predictable user-experience in regards to copy styles is Wikipedia. Consider the following example of Henry VIII's Wikipedia entry.

At the top of the page, "Henry VIII of England" is presented in the largest of fonts (Header 1).



If you scan past the intro and Table of Contents, you'll notice the first Section Title ("Early years: 1491-1509) which is presented in a slightly smaller font (Header 2), but still larger than the Standard body copy (Paragraph). Scanning even further down, you'll notice the Subsection title of "Death of Arthur" which is presented in even smaller copy still, but this time it's been emboldened (Header 3).



Lastly, everywhere on the page hyperlinks are denoted in blue, with an underline added upon hover.

Granted, Wikipedia is an online encyclopedia and isn't the most exciting of examples, but the concept of utilizing consistency for an enjoyable user experience is a sound one and whether its plain-Jane information you're serving up like Wikipedia or the latest designer shoes, visitors will respond best to consistency and predictability.

Tuesday, November 24, 2009

Social Media: Outdoor Product Companies Building Online Communities

Outdoor product companies are flooding the web to take part in social media in hopes of building online communities to build their brand, engage their customers and create new levels of brand loyalty. Unless you have been out on the trail or high in the hills for the last several years, this is old news. With the help of Twitter, Facebook and/or blogs, you have seen this take hold and evolve over in recent years. Below are some striking examples of how this medium is turning into a game changer for companies selling products to get people from behind their computers and into the great outdoors... ironic as that sounds.

- IF Bikes did a major site overhaul last year in an effort to better serve its customers and position itself as a clear leader in the custom bike world. So far, they have been successful in this effort. Their blog site that has garnered significant attention, as well. Just under half the number of total visitors to the main site visit the blog each month to learn more about the build process, see new bike pics and hear about where IF is showing up to promote their brand the cycling community. Most impressive.

- Tecnica and Blizzard are two well known international ski brands. They combined forces to create TecBlizzBuzz.com this fall. The blog was launched in early October the number of visitors has increased 25% in month two. This is off to a strong start as they create this new platform to communicate with their customers and dealers.

- While Cascade Web Development is not an outdoor product company, we too have put more attention to our social media efforts. As a reward, our blog traffic has increased 40% in recent months. We are finding that more like minded people and organizations are following us on twitter and facebook. And the most exciting result of all is the increased number of inbound inquiries for web solutions. Hard to argue with the merit of those results.

The rate of evolution in the social media realm is often mind numbing, but with results like these, its hard to argue the value of these efforts. We're all learning valuable lessons with each new post and review of analytics. One truth is that customers like to participate in the conversation. Its now up to brands to create and lead that charge. Stay tuned as the experiment continues...

Saturday, November 21, 2009

Here's why Portland inspires innovation

I am headed to PDX last night with my mother in law to pick up my nephew. We pull into short term parking and there is this little sign that says "follow the green light." First, there is a little digital board above your head as you drive under the all to close concrete beams. The sign has a green number for the number of open spots in that row. Yes seriously. Then you keep driving and there are these little green and red lights above each spot. Clearly, green light means the spot is open; Red means, well get the point already I presume.

Simple, not in your face and fun to interact with. We strive for the same thing when designing our applications, but I humbuly admit that we probably don't get it this simple and this easy very often.

Wednesday, November 18, 2009

Cutting Edge Cycling Manufacturer - Cutting Edge Web Presence

I recently visited Serotta Competition Cycles (if you don't know about Serotta, they make handmade, custom-fit bicycle frames using titanium, steel, and carbon fiber) at their Saratoga Springs, NY Headquarters to kick off the strategy phase our web development effort to provide a more dynamic web experience for current and potential customers and for dealers.

First Impressions - I've never met a more passionate team dedicated to providing its customers with the most technically advanced cycles for road and track through the use of cutting edge production technology, fitting methodologies, and materials.

The visit only added to our excitement about this project, which we are hoping to launch in the January/February timeframe.

Each member of the Serotta team that I met with has a vested interest in the project...

Amy Roxin (VP of Operations) - How can we use this technology to showcase our cycles, develop a community for customers and communicate better with dealers?

Paraic McGlynn (Director of Applied Cycling Science) - How can we convey our message that the very best of materials, technology, and fitting go into making a superior cycle?

Jared Porter (Production Manager) - How can we keep dealers informed of where the bike is in the manufacturing process?

The following pictures were taken during my Factory Tour:

Every frame build starts with a fitting using Serotta's Size Cycle



My Tour Guide Jared with customer bikes returned from accidents for repair



Frame during the build process



Frames being prepared for paint



Final polish



Customer frames ready for shipment

Tuesday, November 03, 2009

From Good to Great with Live Video

How does your agency stack up against Ogilvy, Crispin Porter + Bogusky, and AKQA?

"Good" agencies move into the ranks of "Great" with ideas, smart risk and execution. Great clients help too, but that is a chicken and egg discussion.

I believe Live Video presents a unique platform for new ideas. Clearly I am not the only one (ADWEEK article "Marketers Get Real"). The best agencies and brands in the world are experimenting with live video. Diet Coke interviewed actor Ed Norton. Burger King broadcasted Tony Stewart taking a lie detector test professing his love for the burger. Nordica got 'face time' with 130 retailers, 3,500 miles appart in one hour. (A CWD project)

I think we are onto something here, the right mix of a great idea, risk and execution.

The idea: Create a live video platform that is dead simple to use, high in quality and scalable. Video itself is the ideal communication tool; if a picture tells a 1,000 words, a video explains a million. Surround the video with core brand messaging. Then incorporate a chat function that allows hundreds of viewers to communicate in a way that makes them feel connected.

The risk: Cost must be considered in today's world. We solved that, starting at $5,000 even smaller brands can dip their toe in the water. Time is also valuable. What does it take to produce a live video? Well not nothing, but if you KISS it the product will probably be better and it will take less time. Basic lighting and audio needs to be tested but all things can be overcome. Monetize it. If the goal is large audience communication, there is a risk that people will not show up or find value in it. I think that risk is just about gone, video is the hottest thing on the web right now.

The execution: It is all about having the right people or knowing the right people to be able to execute. At face value this stuff looks simple, but there are very real technological hurdles you need to get over. If you want to mitigate some of the risk find the right partner that has proven the execution.

----------------------------------------------------------
Where I am coming from:
Cascade Web Development is a Portland and Boston custom web development firm. We support advertising agencies across the US. We have developed a module for live video communication called Brand.Live on our platform Evergreen, a content and data management system.

Thursday, October 29, 2009

Transparency + Efficiency Through Web Applications

A common challenge among companies is increasing information flow while decreasing the 'noise' that gets in the way of that flow. Typically, companies are tracking information needed for effective process management. That said, many times that information is not easily accessible by many interested parties. Part of this is by design, but ultimately knowledge is power.

This lack of access to information can result in huge volumes of phone calls, emails, faxes and unnecessary data entry. The goal of this blog is to share some ways we've seen companies use web applications to increase transparency and communication. Here are some examples of challenges we've overcome on behalf of our clients.
  • A long time food/restaurant industry client has over 1,000 franchises around N. America. Each week, they receive sales information on volume/units used. This used to require a manual process of phone calls to each franchisee by a corporate staff member that filled out a paper form. That form was faxed to corporate headquarters where it was then manually entered into a computer program. CWD made the input form available online so each franchisee could fill out sales data each week a d submit it directly to the database that previously took multiple steps. This freed up the corporate staffers' need to be involved in the process. It also reduced the data integrity concerns of having data entered twice by corporate staff. This was a powerful upgrade, no question.
  • A footwear and apparel client of CWD was experiencing challenges with communicating quality control issues between international retailers, distributors, corporate and manufacturing in China. There was a imperfect method of reporting these issues and lots of potential for reactions that did not fit the challenge. By taking this detailed process on line, the information flow and response to quality issues has become much more efficient for all parties involved.
  • A custom bike builder client keeps close watch on where each bike is in the build process using an internal spreadsheet detailing progress. This information is critical to running a smooth and efficient business for them. Their customers (bike shop retailers) also want this information so they can report to their eager customers about bikes on order. We are working to make this (currently) internal information available through a secure dealer area on their site. By simply making existing data available to a broader group, the level of service offered by the bike builder will dramatically increase.
In all these cases, there were significant shifts in who/what does the work, while also increasing transparency.
  • This can cause discomfort because sometimes we don't want certain players to have all the information on a situation. It can be embarrassing when things do not go as planned. (Though we can manage who sees what based upon user profile settings.)
  • Also, some members of the team may fear that their value to the process is being replaced by technology. A shift like this definitely cuts both ways.
At the end of the day, efficiency and accountability are both increased. In today's fast paced work environment, these are all positive.

Tuesday, October 13, 2009

e-commerce software: Pro's and Con's

When evaluating e-commerce software the options are endless. Paypal to Shop-a-tron; Amazon to Volusion, Custom to Evergreen? Recently we traveled down a few different paths and this is what we learned:

Volusion:
  • Pro: Endless off the shelf solutions (live chat, inventory, affiliate programs, refer a friend, ect.)
  • Con: VERY limiting on design. Even a custom template is miss-leading because it is far from the custom I know. 
Evergreen:
  • Pro: Customized look and feel; configurable to any business process.
  • Con: Middle range upfront cost and longer development timeline when compared to turnkey. 
Paypal/Google Checkout:
  • Pro: VERY easy to implement and integrate; brand familiarity for users checking out.
  • Con: Their brand must live along side your brand.
Shop-a-tron:
  • Pro: Provides manufacturers with a clean way to manage their retailer channel and capture direct sales.
  • Con: Time consuming to implement and pricing is based on % of sales. 
Check a few screen shots from the various applications:




Monday, October 12, 2009

CWD client promo on 60Minutes

It would be great to say Cascade Web Development was on 60 Minutes, but we can't. The next best thing? One of our clients gets a little promo from the media giant. Last night on 60 Minutes, JT Holmes, a premier athlete with Nordica was interviewed for his INSANE human flying adventures. There is simply nothing that does this justice other than video.


Watch CBS News Videos Online

Wednesday, October 07, 2009

Visitors loving the new Portland Office!

Gillian Kennedy and Ben McKinley

Tuesday, October 06, 2009

Online training Tools from Oakley



It is great when you come across like minded people putting together great work. OAKLEY of course is great company!

I heard from a friend that Oakley has launched a online training website called O Matter. Like all great sports product companies, Oakley has a technology story to tell, after all, a pair of shades is not just a pair of shades when it has an O on the side.

What I really like about this site is the pure business sense something like this makes. The site has a few core functions:
  1. Train store employees and industry influencers on how the tell the Oakley technology story. 
  2. Provide a complete O branded experience
  3. This site uses technology to save time and money. In store training is VERY expensive and face time is harder and harder to come by.
  4. It is customizable. Users can change their DASHBOARD page to align with their interest in sports categories. This is not an easy task, dashboards in general mean big $'s to implement. Way to go Oakley.
Of course you have to be invited to this site so I can not give the URL but here is a screen shot.



To learn more about online training tools for the sports industry, check out a project Cascade Web Development did for Nordica USA. 


Friday, October 02, 2009

The new office is coming along!


We are going to paint a few evergreen trees on the right side of the door today. Should add a little bit of depth. 

Thursday, October 01, 2009

How to Use Bookmarks and Anchors On Your Webpage

Have you ever been on a website, clicked on a link, and instead of being taken to a new page, were zoomed down to another line or paragraph on the same page? This type of link is called a bookmark and should not be confused with Bookmarks in the sense that browsers have come to use the term to describe websites you "save" in a Favorites list. These bookmark links provide website owners with an easy way to present a lot of related content on one long page while still making specific sections of that content immediately accessible to site visitors. Today I'm going to walk users of the Evergreen Content Management System through how to implement bookmarks on their pages when it makes sense to do so.

1. Create a Table of Contents
Before you can link anything to anywhere, you'll need to create the link text. Be sure to place this TOC near the top of the page for immediate user accessibility. Formatting is entirely up to you. See below for an example of how I did it:



2. Add Content
Once you've created your TOC, you'll now need to add the content it will ultimately link to. Most of the time, you'll have an FAQ document lying around in a Word doc that you'll simply need to copy and paste into your Evergreen WYSIWYG. Don't forget to use the Paste from Word tool to avoid formatting headaches! ()

Once the content has been added, you're ready for the next step: Adding Anchors

3. Adding Anchors
So you've created your TOC and added in all of your content. Now you need a way to tell the browser how far down the page it should go when your TOC items have been clicked. Here's where anchors come in.

First, find the line of content that you plan on linking your first TOC item to. Click your cursor just to the left of the first word in that line so its actively blinking within the WYSIWYG.

Next, click the scary trident-looking icon () in the WYSIWYG ribbon menu. This will load a popup window where you will need to write the name of this new location. Note: you cannot use spaces when naming anchors, so be sure to separate words in your anchor name with hyphens or underscores.



Once you've decided on an appropriate name, click "Insert" to save it. Now repeat this process for the rest of your anchors. When finished, you can move onto the final step: Linking to Your Anchors

4. Linking to Your Anchors
Now, return to your TOC and highlight the first entry. Next, click the "Link" icon (). You may be already quite familiar with this tool as it is also used to create hyperlinks to other sites and other pages on your own site. Today, we'll expand its use to include bookmark links.

Click the bubble labeled "Bookmark", then select the appropriate anchor you created for this entry. Once selected, click "Insert", "Apply", and "Ok". You've just created your first bookmark from start to finish! Now repeat this process for the rest of your TOC entries. Once you're done, your TOC and associated page content should look and function (something) like this.

Wednesday, September 30, 2009

CWD Is Moving!

Painting the new office on wheels. Want to help? Come on down; free hosting for 6 months if you show up. Right behind OMSI on Water Ave!


Thursday, September 24, 2009

Interbike 2010 - The bike world descends upon Vegas


Interbike 2010 is underway in Las Vegas this week. I headed down to support some of our clients and reach out to partners and prospects. It was as fun (for a bike enthusiast like myself) as it was productive.

As a first year attendee, I heard that things had been toned down compared to past years, but there was still much excitement at this well attended industry show. Many top athletes were there promoting their sponsors including George Hincapie, Christian Vandevelde, and Dave Zabriskie. Every segment of the industry was represented and many CWD clients were there to show off their wares for this coming year.

KEEN Footwear was attending their second Interbike as an exhibitor. KEEN's bike footwear and messenger bag offerings continue to expand with much excitement surrounding them. Kalkhoff launched there new site yesterday, just in time for the show. Their lineup of e-bikes was most impressive. Look to hear more from them as they establish themselves in the Portland area.

Friday, September 11, 2009

"I'm on a boat" - T-Pain

By Fritz Brumder
Well T-pain was not with me, but I did drive my boat to work yesterday. My first stop was the PDX fire dock. I walked 3 blocks to meet with Becky Engel from Grady Brittan.  Next stop was the OMSI dock, next to the sub. It is only a 4 block walk to the Cascade Web Development world HQ on SE 11th and Division. 



Wednesday, September 09, 2009

Who does this?


So how many people (men) do you think can convince their new bride to take a honeymoon in Chile skiing rather than the beaches of Tahiti. Probably only someone who works for Cascade Web Development aka Mark Boisvert. We live and breath the sport, work, life culture. Who would not want to work here?


Photo taken @ Valle el Arpa - 11,500 ft with Mt. Aconcagua in the background standing @ 22,841 ft